Decision Intelligence & Ops Automation

Decision intelligence connects analytics to day-to-day work. We model how decisions are made, codify playbooks, and automate routine steps. An orchestration layer routes work, applies policies, and triggers actions so teams resolve cases faster with consistent outcomes.

We combine event data, BI metrics, and process/voice-of-customer signals with AI. LLM actions call tools (APIs, RPA) and retrieve governed knowledge (RAG). Human checkpoints handle edge cases. Every run is traceable with timestamps, inputs, outputs, and approvals.

A production thin slice: decision models, KPI trees, queues/assignment, automations, and dashboards. Integrations for CRM/ITSM/ERP/finance. SLAs, alerts, and cost-per-case telemetry. Implement playbooks and change controls to ensure operations and compliance remain aligned.

Security and privacy by design: SSO/SCIM, RBAC, audit logs, and policy-as-code guardrails. Data quality and lineage for key metrics; documented decisions for SOX/SOC 2/GDPR/CPRA alignment. Rollout gates and holdouts verify impact before scale.