AI-powered luxury concierge app

Louis Fourteen — Luxury Concierge Experience
Project Name
Louis Fourteen
Industries
SaaS
Timeline
2022
Deliverables
Strategy, Customer Experience

The client

Louis Fourteen is a global lifestyle management firm offering exclusive concierge services to Ultra-High-Net-Worth Individuals (UHNWIs). As a lifestyle brand dedicated to the art of living well, they offer member access to high-end experiences in travel, and hospitality. Their holistic approach, supported by AI, combines a deeply personal touch with an informed understanding of their members' wants, needs, desires, and preferences.

Challenges

Streamline the user experience for a luxury concierge service, ensuring clear navigation and effortless engagement within a high-end interface.

Connecting teams through simpler workflows.

How we made it Happen

We simplified the user flow with clear experience design and created an app that directly blends usable navigation with a premium, luxury interface. We included a highly personalized chatbot to support member queries and provide guidance within the digital service experience.
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Find

Clear Concierge Service Views

Chat

Member Chat Support Tools

View

Connected Luxury Service Experience

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